Privacy & Returns

Business Details
Eco Smart Lighting Australia P/L
ABN: 88 129 672 251
Telephone Number: +61 2 95172701
Fax Number: +61 2 9517 3173
Email Address:
Country of Domicile: Australia

Ordering & Payment

We accept VISA, Mastercard, American Express, and Paypal for online sales. If you require an alternate payment method, please contact us on + 61 2 9517 2701 during business hours. All transactions are listed in Australian Dollars (AUD). 

Our website does not provide real time product quantities. Here are some steps to follow regarding product quantity queries or your order:

- If you would like to confirm availability of a product, please contact our friendly staff by emailing or via telephone 02 9517 2701.

- If an ordered product is out of stock you will be notified within 2 business days.

- If your order is urgent please first contact the store by emailing or via telephone 02 9517 2701 to confirm product availability. 

Viewing Orders

To view your order or shopping bag, click 'View Shopping Cart' on the right of the site navigation. 

Returns, Replacements & Exchanges
Within 7 days of receiving your order, you are able to request a return or replacement. As soon as you receive your order, be sure to check your products. To request a return/replacement, please contact or call +61 2 9517 2701. The shipping costs incurred by the purchaser will not be refunded except when a product is faulty.

Items must be returned in their original packaging. Boxed items will not be accepted for return without their original boxes intact and in original condition. These boxes are considered part of the product. Please do not write on the products or packaging, stick any labels such as shipping or invoice enclosures, no black or coloured tape or any other form of impact to the products packaging as the product will not be in a sellable condition and therefore a refund will not be completed. 

For any returned items, the delivery fee will be paid by the customer unless directly dropped off to our Marrickville warehouse or suppliers warehouse directly by the customer. Some delivery charges incurred by Eco Smart Lighting exceed the $12.95 shipping fee. If the customer order exceeds the $12.95 shipping fee, the customer will pay for the entire shipping amount. Once a product has been received and approved in its original packaging and condition, a refund will be completed. 

All Clearance items have revised shorter warranty periods differing from the package print. Please contact our sales team for information.
Please note, once clearance items are purchased, they cannot be returned.


Once the order is processed, products will be shipped within 2-4 business days after the order has been placed, given the products are in stock. Please allow an additional 2 - 10 business days transit time. For a more accurate delivery time frame, please call (02) 9517 2701.

Shipping & Delivery
Orders below $200.00 incur a $12.95 Australia Wide delivery charge. *

Order above $200.00 shipping is free Australia Wide.*

Eco Smart Lighting allocates 7% of the total value of the order to shipping, orders that exceed the allocated amount may incur extra shipping charges after the sale has been processed, you will be notified before the order is dispatched of any extra charges. Please call (02) 9517 2701 for additional freight charges.

All orders will be marked as Authority to Leave unless Eco Smart Lighting has been notified in the order comments.

Privacy & Security
We ensure our members' private information is managed with the utmost care. Personal information may come in the form of credit card details, names, email addresses or other form of information that makes up your identity. We collect this information for the primary purpose of providing you with our products. The information may also be used to gather data in a general sense for marketing purposes. The data, however, will not be used on an individual scale to market our company unless provided with your permission.

Eco Smart Lighting Australia P/L abides by the guidelines set out under the National Privacy Principles, contained in the Privacy Act 1988 (Cth). This governs the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of this document may be found here.  

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