We are open Monday to Friday from 9:00 am to 4:00 pm.

While we don't have a physical showroom, you can give us a call at (02) 9517 2701, and we can arrange an appointment for you to view the products.

Absolutely! Our team of lighting specialists are ready to assist you in finding the ideal product for your project.
Feel free to contact us at (02) 9517 2701 to discuss your requirements.

Yes! Each product has a different warranty period and instructions. Check the description section of each product to find out more.

All Clearance items have revised shorter warranty periods differing from the package print. For further information, feel free to contact us at (02) 9517 2701.

Check your email's spam/junk folder first. If you still can't find the confirmation, feel free to call us at (02) 9517 2701, and our team will provide you with the necessary
information.

If you need to make changes or cancel your order, please email us at sales@ecosmartlighting.com.au as soon as possible. We'll do our best to assist you. . Please refer to our terms and conditions for further details.

Available products are generally dispatched within 1–3 business days. Delivery normally takes an additional 2–10 business days, depending on the delivery location, supplier location and size of the products. We will contact you if an item has a longer lead time

Certainly! Pickup from our Sydney warehouse is avalible at 6 Sydenham Road, Marrickville NSW 2204. When placing your order, use the discount code PICKUP2023.
Once your order is ready for pick-up, we'll notify you via email.
Our pick-up hours are Monday to Friday, between 9:00 am and 4:00 pm.
Pickup direct from our suppliers may also be avalible, please contact our staff on (02) 9517 2701 to discuss the pickup options

Once your order is processed and ready for shipment, you will receive an email with the mail service and tracking number. If you've ordered from different suppliers, you
may receive multiple emails with different tracking numbers.

By default, all orders will be marked as "Authority to Leave" unless specified otherwise in the order comments. If you have specific instructions, please mention them in your order notes.

Our standard shipping rate is $12.95. However, all orders over $200.00 are eligible for free shipping. In some cases, there might be additional shipping charges, but we will inform you before dispatching your order.

Yes, we deliver to PO Boxes. However, please ensure that your total order length is less than 1.1m. If there are any issues, we'll contact you for an alternate shipping address.

To initiate a return, ensure the items are in their original packaging, undamaged, and in a sellable condition. Then mail the products to:
Attn: ECO SMART LIGHTING, Christie
6 Sydenham Road, Marrickville, NSW 2204
Include a note with your order number (do not write on the box). Once our
warehouse receives the return and completes a product inspection, we'll email
you a confirmation and the refund amount. Please note that shipping costs
cannot be refunded.

Please contact us on (02) 9517 2701 if you have any further questions.