We are open Monday to Friday from 9:00 am to 4:00 pm.
Yes! Each product has a different warranty period and instructions. Check the description section of each product to find out more.
All Clearance items have revised shorter warranty periods differing from the package print. For further information, feel free to contact us at (02) 9517 2701.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
If you need to make changes or cancel your order, please email us at firstname.lastname@example.org as soon as possible. We'll do our best to assist you. However, once the product has been shipped, changes or cancellations are not possible. Please refer to our terms and conditions for further details.
Sometimes, our suppliers' stock information is not up-to-date. If this happens, we will contact you to discuss the next steps.
In such cases, we may offer substitute products that require your approval before processing your order. If you're not satisfied with the substitutes, we can place the item on back order or provide a refund.
We usually dispatch orders within 1 – 3 business days. After that, it may take an estimated 4-5 business days for the shipping service to deliver your order. Please note that unexpected circumstances might cause delays. If your order hasn't been shipped
yet, we'll notify you promptly.
Certainly! Our warehouse is located at 6 Sydenham Road, Marrickville NSW 2204. When placing your order, use the discount code PICKUP2023 to avoid shipping charges.
Once your order is ready for pick-up, we'll notify you via email. Please confirm the person, day, and approximate time of pick-up.
Our pick-up hours are Monday to Friday, between 9:00 am and 4:00 pm.
Once your order is processed and ready for shipment, you will receive an email with the mail service and tracking number. If you've ordered from different suppliers, you
may receive multiple emails with different tracking numbers.
By default, all orders will be marked as "Authority to Leave" unless specified otherwise in the order comments. If you have specific instructions, please mention them in your order notes.
Our standard shipping rate is $12.95. However, all orders over $200.00 are eligible for free shipping. In some cases, there might be additional shipping charges, but we will inform you before dispatching your order.
Yes, we deliver to PO Boxes. However, please ensure that your total order length is less than 1.1m. If there are any issues, we'll contact you for an alternate shipping address.
To initiate a return, ensure the items are in their original packaging, undamaged, and in a sellable condition. Then mail the products to:
Attn: ECO SMART LIGHTING, Christie
6 Sydenham Road, Marrickville, NSW 2204
Include a note with your order number (do not write on the box). Once our
warehouse receives the return and completes a product inspection, we'll email
you a confirmation and the refund amount. Please note that shipping costs
cannot be refunded.
Please contact us on (02) 9517 2701 if you have any further questions.